“Voice communications play a crucial role in establishing your company's professional reputation. It is important, then, to choose a telecom vendor that's local, available, and expert in this field. Resource Telecom is all of those things. We are not an IT company that dabbles in voice, nor a faceless national equipment manufacturer. We have provided the industry's best systems and personal service to our Bay Area clients since the advent of IP telecommunications.“
Brian J Young, Technical Director
Our Clients Say It Best
It is my pleasure to recommend Resource Telecom for their telecommunications services. Our two companies, Stars, the Agency and Stars Model Management, comprising the largest modeling and talent agency in Northern California, have utilized the services of Brian Young and his company for more than twenty years as our sole communications resource. Resource Telecom specified and installed our original equipment and they have provided ongoing maintenance and technical support services that continue to surpass our expectations. They have met all our growing and changing communications needs. We have repeatedly recommended Resource Telecom to others whom we know share our experience in receiving the very best in communications equipment and service. Whatever the rating system for consistent excellence, they are a ‘10’ on our list and should place the same on yours.
Lynn Claxon, CEOStars, the AgencySan Francisco, CA
We are the Sacramento Suburban Water District, serving over 180,000 customers in the Sacramento, California area. We have 70+ full time employees in two office buildings networked via AT&T Tier 1 fiber WAN. Resource Telecom has been our telephone system provider and our sole telecom resource for 17 years! Their service technicians are quick to respond to requests for service and/or emergencies at any hour of the day. They continuously maintained our NBX V3001R Server for many years and now provide full services on our new Digium Switchvox platform. Our customer service IVR integration was coordinated with Resource, our internal IT Department and our outside IVR vendor to ensure a successful implementation. Resource Telecom has been a great resource for us when we have looked to enhance our business systems that integrate with telephony, and we look forward to continuing our relationship with them.Matt WinansInformation Technology ManagerSacramento Suburban Water District
Ragghianti Freitas LLP is a full-service Marin County law firm in San Rafael, California. As with any law firm, uninterrupted client communications is a must. The techs at Resource Telecom work very hard to maintain and keep our telecom system sound, and have always been immediately available should the need arise. Another important feature characteristic is their ability to work closely and professionally with our IT provider, which was critical to the implementation of our new high bandwidth/SIP trunking project at RF Law’s 5th Street offices. We would rate Resource Telecom 5 out of 5 as a critical vendor.Eric Sternberger, Esq.Ragghianti Freitas LLPSan Rafael, CA
Established in 1960, Rutherford & Chekene is one of California’s foremost engineering firms offering structural and geotechnical engineering services worldwide. We have trusted and relied upon Resource Telecom for over 15 years to assist us in determining the best and most affordable telecommunication solutions for our business. In 2016 Resource migrated our offices over to the fully redundant Digium Switchvox SV360 platform without a single minute of downtime. Impressive! We will count on them to manage our ever-changing business needs, and continue to provide us with the professional and timely service we expect.Greg Ripley, Chief Financial OfficerRutherford & ChekeneSan Francisco, CA
We are extremely satisfied with our new networked Digium servers and handsets. I am also extremely satisfied with your work, professionalism and attention throughout this project. We did a lot in a short period of time and it went incredibly smoothly.
Since you were here last, we’ve easily added new staff, created custom rings for internal calls, created pickup groups for staff, and I have to say this system is incredibly easy and versatile. I’ve also called tech support on several occasions and been incredibly satisfied with their knowledge and speed.
Thanks again for all that you’ve done Brian.Sean MaherDirector of Information TechnologyRoss Valley School DistrictSan Anselmo, CA
Founded in 1978, Zephyr Real Estate is San Francisco’s largest independent real estate firm. Our 300+ exceptional agents generate over $2.3 billion in annual sales out of our five San Francisco offices, our central Marin office and two affiliate brokerages in Sonoma. Through our enduring efforts, we have fostered a strong brand to become the number one property seller in San Francisco (handling 1 in 8 transactions). In 2011, Resource Telecom was awarded the contract to redesign our entire telecom infrastructure, from ethernet switching to carrier services. The result was a two server, five site peered deployment based on the versatile Digium Switchvox platform. In August 2018 we migrated all of our VOIP services to the Resource Telecom Colocation model, which allows us the flexibility of turning up new agents, offices and drop-in centers anywhere in the Bay Area with minimum expense and turn around time. The new deployment has performed even better than we expected, even over inexpensive coax internet. Their technical staff has adapted to the Zephyr office culture very well and has a great working relationship with all of our site managers. We are always confident that Resource is acting as our advocate and would recommend them accordingly. 5 stars.Hud BixlerDirector of TechnologyZephyr Real Estate of San Francisco
We are McCalls Catering & Events, Northern California’s Premier Full-Service Caterer since 1980. We caterer San Francisco’s most prestigious events and galas – including the SF Symphony’s Black and White Ball, the Opening Night Gala for the Opera as well as hundreds of corporate and personal events.
We have enjoyed working with Resource Telecom since 2004. Our first experience with their exceptional service was when we moved to our offices to the Potrero Hill area of San Francisco. Resource Telecom seamlessly installed our 3Com IP telecom system and the network to support it. Their team collaborated beautifully with our IT vendor to complete all the wiring and installation in record time. They are easy to work with, responsive and capable.
In addition to onsite services, Brian has personally navigated the minefield of carrier negotiations and project management through 3 different office relocations – always taking the time to meet with us onsite whenever we needed to go over the details. Our Main Offices and Kitchen Facilities are now fully networked together and the voice quality is amazing. We are thrilled with the results.
Their technical staff is amazingly available and responds even at night or on weekends in cases of emergency. The peace of mind this brings is priceless. We always feel like our needs are a #1 priority. Not only would I recommend Resource Telecom to anyone – I already have.Kirsty GuminaAccount ManagerMcCalls Catering & EventsSan Francisco, CA
Berding & Weil is a 35 attorney law firm with offices in Northern and Southern California, specializing in Property Management and Construction law. B&W has been awarded an “av” rating by Martindale-Hubble, a national attorney rating service, every year for 25 years. This is the highest rating given in any area of practice. We were referred to Resource Telecom in 2012 to facilitate our move to Walnut Creek. They have been a fantastic find. The move of our original 3Com NBX system went off without a hitch and we have since upgraded to a new Digium Switchvox system at our main office. Their technicians are always knowledgeable, prepared and a pleasure to work with. We would be happy to refer them to anyone.Barbara NorbergOffice ManagerBERDING|WEILWalnut Creek, CA
Smith Ranch Homes is an elegant condominium community and unique concept of upscale, independent senior living just north of San Francisco.
Resource Telecom has provided Smith Ranch Homes product and service support since the late 1990’s. In the ever changing industry of telephony, Resource Telecom has superbly guided Smith Ranch Homes through sound decision making which has resulted in dependable, reliable, and most importantly, cost effective business assessments. Resource Telecom consistently exceeds our strict contractor expectations, becoming one of Smith Ranch Homes most trusted vendors. As the industry continues to interface with the larger IT field, Resource Telecom not only works well other Smith Ranch Homes partners, but they also provide a personable and friendly service to our own employees. Throughout the superlatives, the most sincere compliment I can attribute to Resource Telecom is that the company is candidly honest and treats Smith Ranch Homes as if we were a part of their own family. The tangible proof is that our phone system has provided stable and reliable service for over 15 years! Smith Ranch Homes gladly recommends Resource Telecom to any vendor seeking an authentic, no-nonsense phone vendor that never sacrifices quality or integrity.Scott NewmanPCAM, CCAMSmith Ranch HomesSan Rafael, CA
Satellite Affordable Housing Associates (SAHA) provides quality affordable homes and services that empower people and strengthen neighborhoods. SAHA’s innovative properties provide more than 3,000 residents in seven counties in northern California with much-needed affordable housing and services. With a commitment to high-quality design and thoughtful, ongoing supportive services, we empower our residents to build better lives and create healthier, safer communities.
SAHA and Resource Telecom have many years of experience working together. In addition to regular, ongoing service of the highest quality, Resource Telecom has assisted the organization in a number of major projects. In 2012/2013 Resource Telecom designed and managed the integration of two separate phone systems spread across four separate offices, the result of corporate merger activity taken on by SAHA. The systems worked seamlessly with no down time. A great and relieving accomplishment! Fast forward two years, with our organization now moving into a single corporate office space, Resource Telecom has been at the table since the beginning, providing design, purchasing, and value engineering throughout the process. We’ve saved significantly on the upgraded phones system that we’ve purchased and have a solid long term plan for managing it.
Throughout all of these processes, Resource has been a proactive, thoughtful and productive partner, creatively integrating with our IT and telco providers and providing us with cost effective solutions that work with all our systems. When I get a recommendation from Resource on equipment or software purchases, I know that I need it, because I’ve seen the hoops they jump through to make our existing systems work. And despite all the change we’ve gone through as an organization, Resource has kept our core values as a non-profit in mind, leveraging our limited, existing resources to provide the best possible service. I wouldn’t hesitate to recommend them to any of our partners or peers. 5 stars.Tom EarlyChief Operating OfficerSatellite Affordable Housing AssociatesBerkeley, CA