“Voice communications play a crucial role in establishing your company's professional reputation. It is important, then, to choose a telecom vendor that's local, available, and expert in this field. Resource Telecom is all of those things. We are not an IT company that dabbles in voice, nor a faceless national equipment manufacturer. We have provided the industry's best systems and personal service to our Bay Area clients since the advent of IP telecommunications.“
Brian J Young, Technical Director
Our Clients Say It Best
It is my pleasure to recommend Resource Telecom for their telecommunications services. Our two companies, Stars, the Agency and Stars Model Management, comprising the largest modeling and talent agency in Northern California, have utilized the services of Brian Young and his company for more than fifteen years as our sole communications resource. Resource Telecom specified and installed our original equipment and they have provided ongoing maintenance and technical support services that continue to surpass our expectations. They have met all our growing and changing communications needs. We have repeatedly recommended Resource Telecom to others whom we know share our experience in receiving the very best in communications equipment and service. Whatever the rating system for consistent excellence, they are a ‘10’ on our list and should place the same on yours.
Lynn Claxon, CEOStars, the AgencySan Francisco, CA
We are the Sacramento Suburban Water District, serving over 168,000 customers in the Sacramento, California area. We have 60+ employees in two office buildings networked via dark fiber WAN. Resource Telecom has been our telephone system provider and our sole telecom resource for over 15 years. Their service technicians are quick to respond to requests for service and/or emergencies at any hour of the day. They have continuously maintained our NBX V3001R Server and provide full system backups every quarter. Our customer service IVR integration was coordinated with our internal IT Department and our outside IVR vendor to ensure a successful implementation. Resource Telecom has been a great resource for us when we have looked to enhance our business systems that integrate with telephony, and we look forward to continuing our relationship with them.Matt WinansInformation Technology ManagerSacramento Suburban Water District
Ragghianti Freitas LLP is a full-service Marin County law firm in San Rafael, California. As with any law firm, uninterrupted client communication is a must. The techs at Resource Telecom work very hard to maintain and keep our telecom system sound, and have always been immediately available should the need arise. Another important feature of Resource Telecom is their ability to work closely and professionally with our IT provider, which was critical to the implementation of our new Digium Switchvox system at RF Law’s new 5th Street offices. We would give Resource Telecom 5 out of 5 stars.Eric Sternberger, Esq.Ragghianti Freitas LLPSan Rafael, CA
Established in 1960, Rutherford & Chekene is one of California’s foremost engineering firms offering structural and geotechnical engineering services worldwide. We have trusted and relied upon Resource Telecom for over 15 years to assist us in determining the best and most affordable telecommunication solutions for our business. In 2016 Resource migrated our offices over to the fully redundant Digium Switchvox SV360 platform without a single minute of downtime. Impressive! We will count on them to manage our ever-changing business needs, and continue to provide us with the professional and timely service we expect.Greg Ripley, Chief Financial OfficerRutherford & ChekeneSan Francisco, CA
We are the O’Donnell Financial Group in Larkspur, California. Resource Telecom’s expertise has been a huge asset for us when communicating and coordinating with our IT and other vendors, evaluating possible vendor changes and changes with our complex services. They know the right questions to ask and have always proven to have our best interests in mind. Our first 3Com telecom system was consistently reliable, running from June of 2003 to April 2016 without the need for expensive upgrades or additional equipment through the years. I would rate Resource Telecom a 5 star and I would not hesitate to recommend their services to friends and professional colleagues. Our system just plain works and their service is completely dependable. What more could you ask for?Heather Jacobson, Office ManagerO’Donnell Financial GroupLarkspur, CA
Founded in 1978, Zephyr Real Estate is San Francisco’s largest independent real estate firm with nearly $1.8 billion in gross sales in 2013 and a current roster of more than 250 full-time agents. In 2011, Resource Telecom was awarded the contract to redesign our entire telecom infrastructure, from ethernet switching to carrier services. The result was a two server, five site peered deployment based on the versitile Digium Switchvox platform. All sites are interconnected via MPLS with seemless inter office dialing and a global contact directory. Our system has performed better than we even expected, and their techinical staff has adapted to the Zephyr office culture very well. We are always confident that Resource is acting as our advocate and would recommend them accordingly. 5 stars.Hud BixlerDirector of TechnologyZephyr Real Estate of San Francisco
We are McCalls Catering & Events, Northern California’s Premier Full-Service Caterer since 1980. We caterer San Francisco’s most prestigious events and galas – including the SF Symphony’s Black and White Ball, the Opening Night Gala for the Opera as well as hundreds of corporate and personal events.
We have enjoyed working with Resource Telecom since 2004. Our first experience with their exceptional service was when we moved to our offices to the Potrero Hill area of San Francisco. Resource Telecom seamlessly installed our 3Com IP telecom system and the network to support it. Their team collaborated beautifully with our IT vendor to complete all the wiring and installation in record time. They are easy to work with, responsive and capable.
We recently decided to upgrade our system, and Brian patiently helped us navigate the transition – always taking the time to meet us in person whenever we needed to go over the details. Our Main Offices and Kitchen Facilities are now fully networked together and the voice quality is amazing. We are thrilled with the results. The technical staff is amazingly available and responds even at night or on weekends in cases of emergency. The peace of mind this brings is priceless.
And after 10 years at our last suite, we relocated to new offices in our same building earlier this year. Once again – the move and set up was seamless. Our Digium Switchvox system was relocated, up and running again within a few hours. Resource handled all of the coordination with our carrier so we had virtually no downtime at all. Just another example of going the extra mile to make sure things exceed our expectations. We always feel like our needs are a #1 priority. Not only would I recommend Resource Telecom to anyone – I already have. I would definitely rate them 5-stars.Kirsty GuminaAccount ManagerMcCalls Catering & EventsSan Francisco, CA
Berding & Weil is a 35 attorney law firm with offices in Northern and Southern California, specializing in Property Management and Construction law. B&W has been awarded an “av” rating by Martindale-Hubble, a national attorney rating service, every year for 25 years. This is the highest rating given in any area of practice. We were referred to Resource Telecom in 2012 to facilitate our move to Walnut Creek. They have been a fantastic find. The move of our original 3Com NBX system went off without a hitch and we have since upgraded to a new Digium Switchvox SV360 system at our main office. Their technicians are always knowledgeable, prepared and a pleasure to work with. We would be happy to refer them to anyone.Barbara NorbergOffice ManagerBERDING|WEILWalnut Creek, CA
AliveCor is a digital health start-up focused in the global mobile health landscape. We have been working with Resource Telecom since our inception back in January 2012. We always know that we are in good hands. Just this year they helped us recapture and save thousands of dollars going forward in previously unidentified Cloud Telecom overcharges. Resource also has a very rapid response time, which is quite refreshing, and their customer service and ability to quickly assist or solve problems is unbeatable. I would highly recommend Resource, as they truly live up to their name. They are a reliable, trustworthy and skilled resource. I give them 5 stars.Andrea CisterninoDirector of Business OperationsAliveCor, Inc
Smith Ranch Homes is an elegant condominium community and unique concept of upscale, independent senior living just north of San Francisco.
Resource Telecom has provided Smith Ranch Homes product and service support since the late 1990’s. In the ever changing industry of telephony, Resource Telecom has superbly guided Smith Ranch Homes through sound decision making which has resulted in dependable, reliable, and most importantly, cost effective business assessments. Resource Telecom consistently exceeds our strict contractor expectations, becoming one of Smith Ranch Homes most trusted vendors. As the industry continues to interface with the larger IT field, Resource Telecom not only works well other Smith Ranch Homes partners, but they also provide a personable and friendly service to our own employees. Throughout the superlatives, the most sincere compliment I can attribute to Resource Telecom is that the company is candidly honest and treats Smith Ranch Homes as if we were a part of their own family. The tangible proof is that our phone system has provided stable and reliable service for over 15 years! Smith Ranch Homes gladly recommends Resource Telecom to any vendor seeking an authentic, no-nonsense phone vendor that never sacrifices quality or integrity.Scott NewmanPCAM, CCAMSmith Ranch HomesSan Rafael, CA
Satellite Affordable Housing Associates (SAHA) provides quality affordable homes and services that empower people and strengthen neighborhoods. SAHA’s innovative properties provide more than 3,000 residents in seven counties in northern California with much-needed affordable housing and services. With a commitment to high-quality design and thoughtful, ongoing supportive services, we empower our residents to build better lives and create healthier, safer communities.
SAHA and Resource Telecom have many years of experience working together. In addition to regular, ongoing service of the highest quality, Resource Telecom has assisted the organization in a number of major projects. In 2012/2013 Resource Telecom designed and managed the integration of two separate phone systems spread across four separate offices, the result of corporate merger activity taken on by SAHA. The systems worked seamlessly with no down time. A great and relieving accomplishment! Fast forward two years, with our organization now moving into a single corporate office space, Resource Telecom has been at the table since the beginning, providing design, purchasing, and value engineering throughout the process. We’ve saved significantly on the upgraded phones system that we’ve purchased and have a solid long term plan for managing it.
Throughout all of these processes, Resource has been a proactive, thoughtful and productive partner, creatively integrating with our IT and telco providers and providing us with cost effective solutions that work with all our systems. When I get a recommendation from Resource on equipment or software purchases, I know that I need it, because I’ve seen the hoops they jump through to make our existing systems work. And despite all the change we’ve gone through as an organization, Resource has kept our core values as a non-profit in mind, leveraging our limited, existing resources to provide the best possible service. I wouldn’t hesitate to recommend them to any of our partners or peers. 5 stars.Tom EarlyChief Operating OfficerSatellite Affordable Housing AssociatesBerkeley, CA